Troubleshooting common issues
Quick fixes for the most common questions — products not publishing, AI content not generating, imports behaving unexpectedly, and dropdown values that are missing.
A few of the most common situations and how to resolve them:
A product won't publish
Check the coloured dot: a yellow dot means it isn't assigned to any publish node — it matches no publish rule. A green dot but no sync usually means a publish-required attribute is empty, or nothing has changed since the last push (the channel listener only queues changed products). The Command Center Agent's publish diagnostics pinpoints the cause.
AI content isn't generating
Confirm you have AI credits remaining (Command Center dashboard) and that an AI Field Prompt exists for the field. When credits are exhausted, AI operations pause until the next billing cycle — a Launch Pack resumes them immediately.
An import changed the wrong data
Review the Import Profile's On Duplicate (Update vs Keep) and Blank Cell Rule settings — these control whether incoming data overwrites existing values and whether empty cells clear data. Imports are non-destructive to your source file and every job is logged.
A dropdown is missing a value
Use the + icon on the field to request a new list value; this notifies an admin for approval, keeping your controlled vocabularies clean.